The private sale
We hope you love your Smart Coat but if you would like to return it that’s no problem, we are here to help.
All orders will be delivered via courier and need a signature so your coat is safe and easy to track.
In the UK, if you order before 3pm we will deliver on the next working day. In Europe, delivery usually takes 2-3 working days.
Upon dispatch, you will receive an email from the courier with a tracking number which can be used to track your delivery.
While we can control the heat in our coats, we can’t actually control the weather, so delivery times are estimated and are at the mercy of external factors such as bad weather and other courier issues.
UK and Europe Deliveries
UK: £10, order before 3pm for next working day delivery
Europe: £15, 2-5 working days
Rural and non-mainland locations in the UK may experience slight delays in delivery, so please stay warm until we get there.
Norway and Switzerland: £15, 2-3 working days
USA and Canada: £30, 3-7 days
Rest of the World: £40, 3-7 days
Orders to Russia will have an estimated delivery time of 8-14 working days.
If you are ordering products to be delivered outside of the European Union, they may be subject to taxes or other charges due to local customs rules. The person receiving the goods, not the person placing the order, may be contacted by the import country’s customs department with a request for payment. We recommend that you check the import charges, that the products ordered comply with state and federal government import regulations and that there are no local requirements or restrictions which may affect your goods. If your order gets stuck in customs, the recipient needs to contact their local customs office and pay any additional charges or taxes to release the goods. Unfortunately, we cannot do this on your behalf.
Orders being delivered outside the EU have 20% UK VAT automatically deducted at the checkout.
We pride ourselves on the quality of our products and individually check each item before it is sent out. However, if you wish to make a return, please follow the following procedure.
You can cancel or return your coat within 28 days of receiving it. Please make sure your coat is unworn with all original tags attached. The battery must be securely packaged in the original packaging.
Returns can be collected from your home, work or dropped off at a UPS access point.
To make a return, please email: firstname.lastname@example.org with the reason for your return. We will email you a returns form to complete and label to print and stick to the box. Our products are sent in sturdy shipping boxes with an extra sticking strip for easy and safe returning.
We recommend items are returned from the same country to which they were delivered so they are not subject to import duty. Orders sent back from a different destination may incur additional charges or be delayed by customs.
Returns within the UK are free of charge.
Returns from all non-UK countries are charged at the same fee as the delivery charges, as detailed above. The return delivery fee will be deducted from your refund. If you would like to arrange your own return please use a reputable signed-for service.
If you would like an exchange, the new item will be dispatched free of charge.
We can exchange goods for those of the same value and all refunds will be made to the card/payment method used at the time of purchase.